Refund policy
Kairoe Refund Policy
At Kairoe, we are committed to delivering high-quality beauty products designed to meet your expectations. If for any reason you are not satisfied with your purchase, we offer a 30-day refund policy under the conditions outlined below.
30-Day Refund Window
Customers may request a refund within 30 days of the delivery date. Requests submitted after this period will not be eligible for consideration.
No Returns Policy
At this time, Kairoe does not accept physical returns of products. Instead, we offer refunds for eligible orders to ensure a simple and hassle-free experience for our customers.
Eligibility for Refunds
To qualify for a refund:
- The request must be made within 30 days of delivery
- The product must have been purchased directly from Kairoe
- Proof of purchase (order number or receipt) is required
- The product must not be intentionally damaged or misused
Non-Eligible Situations
Refunds will not be granted in the following cases:
- Requests made after the 30-day window
- Products purchased from third-party retailers
- Excessive or repeated refund requests (abuse of policy)
- Normal results variance (as individual results may vary with beauty products)
How to Request a Refund
To initiate a refund, please contact our support team at:
kairoe.info1@gmail.com
Include:
- Your order number
- A brief description of the issue
- (Optional) Photos to help us improve our products
Refund Process
Once your request is reviewed and approved:
- Refunds will be issued to the original payment method
- Please allow 5–10 business days for processing, depending on your financial institution
Our Commitment
At Kairoe, we stand behind our products and aim to ensure every customer has a positive experience. This policy is designed to balance customer satisfaction with the integrity of our brand.